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At Your Service


Vermont Mutual Insurance Group® stands ready to support you when you need us the most; after you have sustained a loss. Our qualified claims representatives will assist you in all aspects of your claim, whether it involves a Home, Auto or Business loss. Our staff will take the action needed to handle your claim in a prompt fashion, and will be there for you throughout each step of the process. We will provide you with a high level of customer service, and strive to leave you feeling satisfied once your claim is concluded.

To report a claim, please visit: Report A Claim

If your efforts to reach your independent agent have failed and you have an emergency claim – you may call toll-free (800) 435-0397, 24 hours a day, 7 days a week.

We may also be reached at our claims office:

89 State Street
PO Box 188
Montpelier, Vermont 05601-0188

Phone: (802) 223-2341
Toll Free: (800) 435-0397
Fax: (802) 229-7647

After Hours Emergency Claims Reporting:

Toll Free: (800) 435-0397

Click here to send an email to Claims.