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Contact Claims

Contact Claims

If you have any questions or concerns about our claims service, please contact us using one of the methods of communication below. If you have a claim to report, please contact your local independent agent.

If your efforts to reach your independent agent have failed and you have an emergency claim – you may call toll free (800) 435-0397 24 hours a day, 7 days a week.

We may also be reached at our claims office:

Vermont Mutual Insurance Group
89 State Street
PO Box 188
Montpelier, Vermont 05601-0188

Phone: (802) 223-2341
Toll Free: (800) 435-0397
Fax: (802) 229-7647

Click [email protected] to send an email to Claims.

To report suspected Insurance Fraud, please contact [email protected]

Hours of Operation:

Monday – Thursday 7:45 a.m.- 4:30 p.m. | Friday: 7:45 a.m.- 3:15 p.m.

General Claims

To report a claim, please visit: Report a Claim Online


If you have experienced catastrophic damage that makes it impossible to live in your home or operate your business, please call us at  1-800-435-0397 and a qualified representative will take your claim information.

Glass Claims

If you need to report a glass claim, please call 1-800-873-4948 for immediate assistance.