If you have any questions or concerns about our claims service, please contact us using one of the methods of communication below. If you have a claim to report, please contact your local independent agent.
If your efforts to reach your independent agent have failed and you have an emergency claim – you may call toll free (800) 435-0397 24 hours a day, 7 days a week.
We may also be reached at our claims office:
Vermont Mutual Insurance Group
89 State Street
PO Box 188
Montpelier, Vermont 05601-0188
Click [email protected] to send an email to Claims.
To report suspected Insurance Fraud, please contact [email protected]
Hours of Operation:
Monday – Thursday 7:45 a.m.- 4:30 p.m. | Friday: 7:45 a.m.- 3:15 p.m.
To report a claim, please visit: Report a Claim Online
If you have experienced catastrophic damage that makes it impossible to live in your home or operate your business, please call us at 1-800-435-0397 and a qualified representative will take your claim information.
If you need to report a glass claim, please call 1-800-873-4948 for immediate assistance.